The Code.

The vast majority of insurers in Australia have entered into a voluntary code of practice with the Insurance Council of Australia.

GICOP Website

Current General Insurance Code of Practice

This code has the aim of improving customer service in the insurance industry by means of self-regulation. It contains standards of service including:

  • Time frames for claims decisions and updates

  • Behaviour of insurer appointed service suppliers

  • Requirements when denying a claim

  • Responsibility for workmanship

  • Behaviour during catastrophes

  • Complaint and dispute processes

  • Access to information